Support

How to get support

• In-app support channel. Signed-in users reach Measured HR Support from the support widget in the bottom-right of the app. Messages are tied to your workspace and answered by your assigned support contact.
• Employees and contractors. For pay, schedule, time, tip, tax-form, or profile questions, contact your employer's HR or payroll administrator, who can escalate to Measured HRIS support through the in-app channel.
• Customer administrators. Account, configuration, billing, and incident questions go to your assigned Benmore/Measured support contact through the in-app channel.
• Data requests. Access, correction, export, and deletion requests follow the Data Requests & Retention runbook.

What to include

Your workspace/organization, the affected employee or pay period when relevant, what you expected to happen, what happened instead, and the time it occurred. Do not send full bank account numbers, full tax IDs, or passwords — support never needs them.

Response and escalation

Requests are triaged by priority. Payroll-cutoff and payment-affecting issues are escalated ahead of routine questions. Security concerns are handled under the disclosure process in the repository SECURITY.md; suspected data incidents are routed to the administrator review path in the Data Requests runbook.

Service status

Current availability, component health, and incident history are published on the status page. Product changes are listed in the release notes.